Terms and conditions

General Terms and Conditions



  1. For the period of this Agreement The Business Terrace (the Provider) will provide you (the Client) with the following service at The Business Terrace, Maidstone House, King Street, Maidstone, ME15 6AW (the Premises) This agreement will commence on the start date shown and continue to be automatically renewed and extended for successive periods of one calendar month until terminated.

1.1 Receive mail addressed to the Client and (at the Provider’s discretion) either arrange for the collection of such mail by the Client or post such mail on to the Client at the address shown above for correspondence or such other single UK address as shall have been notified by the Client to the Provider. A handling fee will apply of royal mail standard charge + 15% via invoice.

1.2 The Business Terrace is a correspondence address and can be used as a registered address.

  1. The collection and transition of mail shall be made between the hours of 9:00am and 4:30pm weekdays (Excluding Public Bank Holidays). A key is provided for independent access to secure mailbox. We reserve the right to ask for identification and refuse collection of held mail by a non-specified person without prior arrangement.

  2. Loss of locker key will result in a charge for parts & services of a lock smith and an additional 10% administration fee. Clients are to inform The Business Terrace as soon as a key is known to be lost, not informing The Business Terrace indemnifies the Provider of security and liability of incoming post.


  1. When the Client makes use of the Provider’s offices and conference rooms the Client agrees that:

4.1 Pay the fee charged by the Provider for such use

4.2 Such offices and conference rooms shall be used for general office purposes only

4.3 The Client shall maintain the offices and conference rooms in their existing condition and shall notify the Provider immediately of any damage caused by the Client and/or the Client’s employees and visitors

4.4 The Client shall be liable for all damage caused by the Client and/or the Client’s employees and visitors

4.5 The common areas of the Premises will only be used in such a way as to have regard to the rights and interests of other users

4.6 No animals shall be brought into the Premises

4.7 The offices and conference rooms within the Premises are hired on an exclusive basis


  1. For the period of this Agreement the Client will pay to the Provider by web booking the Virtual Office service charges (the Fees) specified above

5.1 The Fees are payable monthly in advance. If the client is unable to make a payment term prior to the expiry date of the current calendar month, they are able to make multiple payments in advance to ensure continued service over successive months.

5.2 The Fees will be reviewed by the Provider on an annual basis and the Provider will give to the Client not less than one month’s notice of any change in the fees. Following expiry of such notice the new Fees will become payable by the Client

6 The Provider shall be entitled to retain correspondence until full payment of monthly fees and invoices is paid in full.

7 The Client will reimburse the Provider for all sums of money expended and charges made at the then current rate by the Provider in respect of the provision of the services pursuant to this Agreement.

  1. In the event of the Client failing to make the payments due under this Agreement to the Provider within 14 days of such payment becoming due the Provider shall be entitled (i) to retain any correspondence addressed to the Client until the Client makes the full payment owing to the Provider (ii) to exclude the Client from further use of any services facilities and equipment until all outstanding sums are paid and/or (iii) (without prejudice to the forgoing) forthwith to terminate this Agreement


9 The Provider will use all reasonable endeavours to ensure accurate and expeditious handling of communications for the Client but no responsibility shall attach to the Provider or its staff or agents for any injuries damage or loss howsoever arising or to whomsoever caused

  1. The Provider shall have no liability to the Client in respect of any act omission neglect delay or default by any of the Provider’s staff or agents whether in contract or in tort

  2. In the event of any parcel chattel packet or other object other than letter post addressed to the Client being delivered at the Premises the Provider will cease to bear responsibility for holding such items in the event that the Client fails to arrange for its removal within one week of receiving notice from the Provider of receipt of such item.

11.1 24 hours prior notice must be given for delivery of large parcels/packages. We reserve the right to refuse deliveries where prior notice has not been given and storage cannot be provided. We reserve the right to apply storage charges should the volume of mail received exceed the size of your mailbox.

11.2 We reserve the right to refuse delivery of and return to the sender (at your cost) or to withhold from forwarding any post items delivered to you at The Business Terrace that are above 5kg in weight or larger than 50cm in length or larger than 1m in girth or an excessive number of items in one delivery. In the event we withhold such items from forwarding, we reserve the right to charge you a storage fee.

  1. The Provider will not accept, by post or by messenger, any items, which it considers, are too bulky or may be dangerous or unlawful.

12.1 If post delivered to The Business Terrace is not marked in such a way that the company’s name can be ascertained, we reserve the right to return the post to sender.

  1. The Provider agrees to maintain strict client confidentiality and will not reveal to any third party any information concerning the Client, its employees or its clients, which may come to its attention during the course of this contract. Any information entrusted to the Provider will be maintained in the strictest confidence both during and after the expiry of this Agreement. Please note however that if requested to do so, the Provider will always make client records available to the relevant authorities should they properly so request.


  1. The Client shall be entitled to receive the services described in this Agreement subject to these Terms and Conditions

14.1 The Client will give the address as ‘Company Name, The Business Terrace, Maidstone House, King Street, Maidstone, ME15 6AW’. The provider is not responsible for post delivered to alternate addresses due to the wrong postal address.

  1. The Client shall pay the Fees and the costs of all other services provided on the due dates and shall perform all of the obligations on the part of the Client contained in this Agreement including online payment in advance of monthly fee.

  2. The Client will fully indemnify the Provider against any expenses cost claims damages or penalties incurred by the Provider in connection with this Agreement howsoever occasioned

  3. The Client will not send or deliver or cause to be sent or delivered to the Premises any noxious harmful dangerous live perishable or bulky objects.

  4. The Client will not carry on any business which could be construed by the Provider as illegal defamatory immoral or obscene and will not use the Premises whether directly or indirectly for any such purpose

  5. The Provider in its absolute discretion shall be entitled to (i) destroy any mail or messages not collected or removed in accordance with these Terms and Conditions and (ii) refuse to accept any quantity of items which the Provider considers unreasonable


  1. This Agreement shall (subject to the Provider’s rights of determination in accordance with these Terms and Conditions) continue until determined by one calendar month’s notice by either party to the other or pursuant to clause 24 of this Agreement

  2. In the event of the Client being in breach of any of the conditions of this Agreement for a period of not less than 14 days the Provider shall be entitled to terminate this Agreement immediately by sending written notice of termination to the Client


  1. Any notice given by either party shall be in writing and shall be deemed sufficiently served (i) in the case of notice to the Provider at the Premises or such other address or shall have been notified by the Provider for the receipt of notices and (ii) in the case of notice to the Client at the address shown above as being the address for correspondence or such other address as shall have been notified by the Client to the Provider for the receipt of notices.

  2. Any notice sent by post should be sent by, as an example – Royal Mail Recorded / Signed for deemed received by the addressee in the normal course of posting. (Proof of posting must be kept in case of future queries)

  3. Any notice sent by email should be deemed received by the addressee only when receipt is confirmed by the addressee to the sender

  4. This Agreement will remain in operation until clause’s 2224 have been actioned.

  5. The Provider reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be communicated to the Client using the email address provided by the Client.

  6. This Agreement is personal to the Client and is not capable of assignment

  7. This Agreement shall be governed by and construed in accordance with the laws of England. This agreement creates no rights in any third parties to enforce its terms pursuant to Section 1 of the Contracts (Rights of Third Parties) Act 1999.